A question that is often raised when dealing with CPS. In most states it means turning to the Ombudsman. Dependent upon the state the ombudsman maybe part of Health and Human Services or which ever agency carries out the function of child protection.
But as Representative Harold Dutton (D) of Houston (House District 142) found out at the June 25, 2014 Sunset Review hearing, the answer is not always clear.
While Rep. Dutton was questioning the quality of the complaint system, Sunset staff only acknowledged that it existed. They failed to determine if it worked or not. You can find a out a great deal more in the following article.